Make it easy, make it quick.
Our support staff is more than happy to come on-site and help you with your situation. But what if time is of the essence or it's not a hardware issue? The answer is remote support. Remote support is convenient, but what are the advantages of such web collaboration over simple email or phone support?
First we can see what you see and that lets us eliminate user error as a cause. If by chance, a mistake is being made, support can correct the mistake, but also train you for future reference. Second, any changes are instant and immediate, as if we are sitting right next to you. Finally, remote access lets the technical team see the customers’ issues through their eyes, letting the us know which aspects of our product are problematic for you and hence giving valuable feedback and suggestions for product improvement.
Any product will always have issues, no matter how minor. Remote support eliminates the guesswork for our support staff, allowing us to view and solve customer problems without the barriers of phone and email. A solution for customers and companies alike, remote support makes everyone's lives more convenient and efficient.
We use several different products for remote access and can surely find one that suits your needs.